Return policy

At Embraceaustin, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a 30-day return or exchange policy under the following conditions:

Conditions for Returns and Exchanges

Eligibility: Items must be returned within 30 days of the purchase date.

Product Condition: The items must be in their original condition, unused, and undamaged, with all tags attached, and must not affect secondary sales.

Proof of Purchase: A valid proof of purchase is required for all returns and exchanges.

Return Process

Initiate a Return: Contact our customer service team at [email protected] or call +86 13176417751 to initiate a return. Provide your order number and details of the items you wish to return.

Ship the Item: Once your return is authorized, send the item back to the following address:Return Address: 3-27, Laozhai Village, Sangzitian Street Office, Tianqiao District, Jinan, Shandong, China

Refund Process

Processing Time: Upon receiving your returned item, we will inspect it to ensure it meets the return conditions. Once approved, we will process your refund within 5 business days.

Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

Return Shipping Costs

Customer Responsibility: Customers are responsible for return shipping costs unless the product is defective or there was an error in the order.

Company Responsibility: If the return is due to a defect in the product or an error on our part, we will cover the return shipping costs.

If you have any questions or need assistance with your return, please contact us:

Email: [email protected]

Phone: +86 13176417751

Thank you for shopping with Embraceaustin. We value your business and strive to provide a hassle-free return experience.